Your @nobodies.team email

Some volunteers have their own email address ending in @nobodies.team — for example rosa@nobodies.team. It's a real, full email account (it's Google underneath, so it looks and works just like Gmail). It's yours for as long as you're active with us.

These accounts aren't handed out to everyone. They're granted where there's an actual use for one: your role needs it (coordinating, externally facing — ticketing, comms, production), or you're handling other humans' personal data.

If you have one, the short version is: use your @nobodies.team address for anything to do with the org, and keep your personal email for your personal life. That way the right people can reach you, and when someone hands a job on to the next person, the email history goes with the role instead of getting lost in someone's private inbox.

Before you take one on

An account comes with real responsibility, so know what you're signing up for:

• Two-step verification is required — genuine sign-in friction you'll live with from day one (see Two-step verification).
• It becomes your primary account for everything you do through Humans — the app uses it as your Google service email, so every team's Drive folders and group emails flow through it from then on.
• You'll be running two email accounts side by side. Chrome handles multiple accounts well, but if you're not used to juggling accounts, be wary — it's easy to miss things in the inbox you don't check.

If your role doesn't need one, you're not missing out: the app and your team's emails work fine with your personal address.

How to get one

Accounts are set up for you — there's nothing to do yourself. If your role needs one, your team coordinator can create it from your team's page in the app (they pick the address with you, e.g. firstname@… or firstname.lastname@…), and admins can do the same. Unsure whether your role qualifies? Ask your coordinator, or use the help button (the round button, bottom-right of any page).

Signing in for the first time

When your account is created, a message lands in your personal email inbox with your new address and a temporary password.

1. Go to mail.google.com.
2. Sign in with your @nobodies.team address and that temporary password.
3. You'll be asked to set a new password and to turn on two-step verification — that part is required, and there's a plain-language walk- through here: Two-step verification.
4. (Optional) Add the account to the mail app on your phone, the same way you'd add any other email account.

That's it — you've now got your inbox.

Your team's shared address

As well as your own personal address, each team has a shared address — things like production@nobodies.team or barrios@nobodies.team. When someone emails that shared address, everyone on the team gets a copy in their own inbox. It's the easy way to reach a whole team at once without chasing individual addresses.

You don't sign up for these — you're added automatically when you join the team in the app, and dropped when you leave it. You'll find your team's shared address on your team's page in the app, or just ask your coordinator.

If you're on a sub-team, you get that sub-team's emails. To also get the parent team's emails, you need to be on the parent team in the app too.

Making your reply go to the whole team

By default, when you reply to something, the reply comes from your personal address — so only the original sender sees it. If you want your reply to reach the whole team (so everyone stays in the loop), you tell Gmail it's allowed to send "as" the shared address. You only set this up once:

1. Open your inbox at mail.google.com.
2. Click the gear (top right) → See all settings → Accounts tab.
3. Under Send mail as, click Add another email address.
4. Type the shared address (e.g. production@nobodies.team), leave Treat as an alias ticked, and click Next Step, then Send Verification.
5. A confirmation email arrives in your @nobodies.team inbox — open it and click the link.
6. Done. Now when you write or reply, you can pick the shared address in the From box.

Handy tip: in that same Accounts screen, set When replying to a message to Reply from the same address the message was sent to. Then replies to the team address automatically go back out as the team — no thinking required.

Some teams also have a single shared inbox you all sign into together. If you'd like that for your team, ask your coordinator whether it's set up.

Quick answers

Related

• Two-step verification — the required extra sign-in step on your @nobodies.team account, in plain language.
• Email — the fuller reference, including the coordinator and admin side of mailboxes and shared addresses.
• Signing in & getting unstuck — getting into the Humans app itself (a separate thing from your email).